Refund policy

MOON CHILD MARKET RETURN & REFUND POLICY

Because many Moon Child Market items are vintage, pre-owned, collectible, one-of-a-kind, or custom-made, all sales are final unless otherwise stated in the individual product listing.

AS-IS ITEMS

Pre-owned, vintage, antique, collectible, and other resale items are sold AS IS. I carefully inspect, photograph, research, and describe each item to the best of my ability. Age-related wear, minor imperfections, manufacturing variations, and other condition details will be disclosed whenever known.

Please review all photos, measurements, descriptions, and condition notes before purchasing.

CUSTOM CREATIONS

Custom, personalized, made-to-order, and altered items are final sale and cannot be returned or exchanged unless the item arrives damaged or I made an error with your order.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, or you receive an item that is materially different from what you ordered, please contact Moon Child Market as soon as possible after delivery at moonchildmarkettn@gmail.com.

Please include:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

Do not discard damaged packaging until the issue has been resolved, as it may be needed for a shipping claim.

ORDER CANCELLATIONS

Because many items are one-of-a-kind, cancellation requests are not guaranteed once an order has been placed. If an order has already been processed, packed, customized, or shipped, it cannot be canceled.

LOCAL PICKUP

Please inspect local-pickup items at pickup when possible. Once a local-pickup order has been accepted by the customer, the sale is considered final unless the item was materially misrepresented.

SHIPPING COSTS

Original shipping charges are non-refundable except when Moon Child Market made an error with the order.

Moon Child Market reserves the right to review refund requests individually when circumstances warrant.